Consumer and Helper Apps Projects I worked on as a UX researcher & designer

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1. Retail Research: Retail in the wild

Problem: Dolly doesn’t have a firm understanding of our retail users and their interactions with our consumer app.

Goal: Interview some customers that have used our app for a retail delivery to understand more and unlock insights.

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2. Helper Research: Helper Adjustment Menu

Problem: Customers were often asking for additional work to be done on the day of the delivery

Goal: Give the Helpers autonomy and allow them to add these items in the “Helper adjustment Menu” in their apps.

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3. Helper Research: Request a Helper Feature

Problem: Helpers (Drivers) with a vehicle need help to match with hands (without a vehicle) to help them with deliveries so that they can work as a team.

Goal: Design a way for the Helper to add someone to their preferred list after and work with them again on future jobs.

4. Consumer research: Flat Rate Apartment Moves

Problem: Customers need to add all their items for full apartment moves, often they do not have these packed and this can be time consuming to add each individual item – leading to Helpers arriving and the job being not as expected and the jobs not being priced correctly.

Goal: Design a “flat rate” experience where the customer can pay a flat fee for a full apartment move depending on the size of their apartment.